Frustration with the Library

I have been trying to request this book for over a month now from the library and have received notification twice now of it's arrival at HSS102. When I go to pick it up, the staff there tell me no book is on hold for me and my name is not in the system for requested items. THEN...today, they told me that the book I have been requesting has been missing from the collection for over 3 years!!! Wow. You would think that the online search catalog would be more up to date than that but then again this is SFSU we're talking about. grrrrr